FAQ

Have a question? We’ve got answers! Below you’ll find answers to the most common questions from our community.

Orders & Shipping

Q: Where do you ship to? A: We currently offer shipping exclusively to Canada and the United States.

Q: How much does shipping cost? A: We provide FREE SHIPPING on all orders across Canada and the U.S. No hidden fees!

Q: How long will it take to get my order? A: We process orders within 1–2 business days. Delivery typically takes 1–5 business days depending on your location.

Q: Can I track my order? A: Yes! Once your order ships, you will receive an email with your tracking number. You can use this to monitor your package's journey.

Payments

Q: Which payment methods do you accept? A: We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover) and offer express checkout via Apple Pay, Google Pay, and Shop Pay for your convenience.

Q: Is my payment secure? A: Absolutely. Our entire site is encrypted with SSL technology, and we use secure payment gateways to ensure your financial information is never stored or exposed.

Returns & Exchanges

Q: What is your return policy? A: You can return items within 30 days of receiving your order. The items must be in their original, unused condition and packaging.

Q: How do I start a return? A: Simply reach out to us at paul.jonathan2026@outlook.com with your order number, and our team will guide you through the process.

Q: Who pays for return shipping? A: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

Still need help?

We are always here for you! If your question isn't answered here, please reach out:

  • Email: paul.jonathan2026@outlook.com

  • Phone: +1 604-683-7655

  • Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)